Game Assistant

Preamble and Description

Defines the intent of the Role and it's position within the Community. Advertises the Role.

Game Assistants are the meat of the Staff Hierarchy. They are rigorously trained on the tools they are provided access too, and are expected to use their knowledge of both game and tools to support the rest of the team. Their central objective is to preserve the integrity and enjoyment of Crew and Staff on the Server by enforcing the Server Rules.

All Project Assistants must onboard through the Game Assistant training pipeline.

Writer Credits and Background

The writer (s) jointly provide a statement on the Role at the time of last Revision.*

The Game Assistant is, in many ways, the most critical role on the server. Despite their seemingly modest rank, the Server simply could not function without them. They form the foundation upon which Nova Sector operates handling the day to day issues, supporting players, and maintaining the standards that allow the community to thrive. They provide relief for all the other Staff for dealing with the standard rulebreak. Not all staff are comfortable providing Notes or Bans.

Writer 1 - Von Carstein / Psody

Defines Writer 1's contributions to the page, and how they feel on it. This section is by the Writer.

I was given the honor of writing this version of the Game Assistant section. I feel as though Game Assistants, provided they have the confidence and situational awareness to do so, are capable of giving the most thoughtful, consistent and responsive to the needs of any moment. Good administration is not rigid, and thusly neither are the Game Assistants.

Writer 2 - moonridden / moonridden

I revised this page minorly, changing some language and structure to fit my desires. Game Assistants make a Community of our scale possible, as senior Staff cannot handle every single issue. These are people we trust and trained personally.

Permissions

Defines the access afforded by having the Role.

All Class 1 Staff Allowances.

Priority and Preference on Policy and Rule enforcement.

Prerequisites

Defines how one can gain access to the Role.

Minimum four hundred (400) hours alive.

Can complete an application and interview covering player background, personality, rules, and reactions to theoretical situations.

Can survive having their work scrutinized and critiqued by peers and players alike.

Can do Paperwork.

When applying, please be sure you are not active staff for another server. We want to be able to seamlessly get you immersed in our staffing culture without running into potential conflicts of interest or running the added risk of burning you out.

We request that our Staff focus on one Community, and only actively Staff for us. We want to avoid complicated situations of acquiring talent with conflicts of interest, a higher risk of burn-out, or division of attention.

When applying and onboarding as Staff, we request that you only actively Staff for us for the duration of your training. We want to avoid complicated situations of acquiring talent with conflicts of interest, a higher risk of burn-out, or division of attention.

Obligations

Defines expectations for holders of the Role.

First in line for any ticket pertaining to Policy or Rules Enforcement.

Constantly stay cool. Regardless of what a player says to you do not act unprofessional and get angry with them. If you find yourself doing so, hand the issue over to another member of staff.

This also applies to the Discord. Retain some level of professionalism when posting there as you represent the server.

Do not release information from the staff chat to the public. EVER.